Candidate ID: #10
Location: Charlotte, NC

EMPLOYMENT SUMMARY

  • Current/Most Recent: 3+ years (Dec. 2022 – Present) as Sr. ServiceNow Developer at Duke Energy, leading platform solutions across ITSM, GRC, SecOps, HRSD, and Asset Management, including instance upgrades and Service Portal development
  • Past: 10 years of IT/ITSM experience as ServiceNow Developer at USAA (2019–2022), Sony Music (2017–2019), and Cigna (2014–2016) – Hands-on across ITSM, ITOM (Discovery, Event Management), ITBM/PPM, CMDB, CSM, and integrations

ACCOMPLISHMENTS

  • Full-Platform Breadth – End-to-end implementation experience across Service Catalog, Incident/Problem/Change, CMDB/Discovery, GRC, SecOps, HRSD, and Performance Analytics, including multiple non-ITSM module projects (CSM, SecOps, GRC)
  • AI Integration – Integrated an LLM into ServiceNow’s chatbot framework to improve natural language understanding and customer interaction quality; experience with Predictive Intelligence
  • Enterprise Integrations – Built REST/SOAP web-service integrations with third-party systems, JIRA integration via IntegrationHub, LDAP/SSO with SAML, and SAP GRC (RAR, CUP, CUA) integrations
  • CMDB as Source of Truth – Implemented ServiceNow Discovery to populate and maintain CMDB as the authoritative data source, plus ITAM/SAM/HAM and CI class design

Oscar Cambrelen prides Himself on being not only an executive recruiter focused on engaging talent but also an industry expert dedicated to client objectives and continuous growth. He continually seeks to help businesses grow and flourish to the next level.

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