Candidate ID: #32
Location: San Diego, CA

EMPLOYMENT SUMMARY

• Current/Most Recent: 6+ years (March 2020 – Present) in progressively senior roles at a managed service provider — Onsite Network Associate → Network Consultant → Senior IT Consultant → Service Delivery Supervisor → Project Engineer – Scoping and delivering tenant migrations, Active Directory migrations, MDM, SCCM application migrations, server upgrades, Purview policy deployments, and AI agent deployments
• Past: 13+ years across MSP engineering and corporate operations – 4+ years as a customer service engineer and Tier 3 escalation point managing servers for 30+ client companies (patching, backup, VMware ESXi builds, rack/colo migrations, pen-test remediation), preceded by 9 years in insurance claims handling with internal systems and networking support responsibilities

ACCOMPLISHMENTS

• Cloud Migration & Identity Automation – Directed M365 and Azure integration initiatives in multi-domain, multi-tenant environments; automated user provisioning in a cloud-first Azure AD environment via Power Automate, deployed Intune apps and policies, and configured SSO across multiple vendors
• Virtualization & Server Management – Managed VMware environments with spokes in multiple states, deploying hosts, vCenters, VMs, and VDI; built Windows servers and ESXi hosts, migrated full equipment racks including colocation deployments, and managed AWS servers and DNS migration planning
• Security & Vulnerability Remediation – Remediated penetration test and Nessus scan findings with security vendors, implemented customized O365 security controls using ORCA best practices, and rolled out 2-factor authentication across a global client environment
• Enterprise Service Delivery & Escalation – Served as primary contact and Tier 3 escalation for a national client with 800+ locations and 6,000 employees and for a separate 120-office client; conducted remote assessments and remediation across 20+ sites and built a Teams/SharePoint issue-tracking system