PROFESSIONAL SUMMARY:

With over 14 years of IT experience, including 12+ years dedicated to ServiceNow, I specialize in architecting and implementing enterprise-grade solutions across ITSM, ITOM, ITAM, ITBM, HRSD, SecOps, GRC, and CSM modules. I have led end-to-end implementations, integrating ServiceNow with AWS, Azure, and on-prem systems using Cloud Management and IntegrationHub. My expertise includes AI-powered automation through Now Assist, Predictive Intelligence, Virtual Agent, and Flow Designer, enabling smarter workflows and proactive service delivery.

In addition, I bring deep hands-on experience in Security Operations (SecOps) and Application Vulnerability Response (AVR), including the integration of Invicti (Netsparker) with ServiceNow to automate vulnerability correlation and remediation workflows. Skilled in JavaScript, Glide scripting, and REST integrations, I design scalable automation and security solutions that enhance visibility, accuracy, and compliance across enterprise environments. Passionate about driving digital transformation, I ensure every ServiceNow deployment aligns with organizational goals and maximizes operational efficiency.

CERTIFICATIONS:

PROFESSIONAL EXPERIENCE:

Lead ServiceNow Developer/ Architect SERCO (June 2022- Present) Remote Responsibilities

• Architected enterprise-scale ServiceNow solutions across ITSM, CMDB, IRM/GRC, ensuring alignment with business, risk, and compliance frameworks.
• Designed and maintained complex data models, schema relationships, and ServiceNow Data Fabric to support cross-platform data exchange and analytics.
• Built integration patterns leveraging Data Lake, ETL pipelines, and Zero-Copy Architecture for scalable, real-time data
• Led end-to-end delivery of workflow automation, IntegrationHub flows, spokes, API-driven integrations, and event-driven
• Drove legacy GRC → ServiceNow IRM migrations (e.g., RSA Archer), including control mapping, risk scoring models, data cleansing, and governance strategy.
• Defined multi-instance integration architecture, ensuring secure data flows, encryption, and boundary protection across
• Developed enterprise standards for CMDB governance, CSDM adoption, data quality scoring, and automated reconciliation
• Enabled financial services clients with advanced operational risk, compliance, KRI/KPI frameworks, and regulatory reporting using ServiceNow IRM.
• Delivered scalable, compliant design blueprints with strong focus on access management, data protection, and audit
• Collaborated with C-level stakeholders to translate regulatory & operational requirements into scalable ServiceNow roadmaps, capability maps, and architecture patterns.

Sr. ServiceNow Developer & Solution Architect KPMG (Dec 2021- June 2022) McLean, VA

Responsibilities: 

• Architected and delivered enterprise ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, SecOps, GRC/IRM, CMDB, Service Catalog, Knowledge Management, and Performance Analytics on Rome and San Diego releases, supporting financial-sector service operations, regulatory compliance, and digital workflow modernization.
• Configured and customized core ITSM processes including Incident, Problem, Change, Request, SLA, and Catalog Management, leveraging Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Workflow/Approvals to streamline claims, underwriting, policy servicing, and back-office operational processes.
• Led implementation of ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB/CSDM alignment, improving infrastructure visibility, service dependency mapping, operational monitoring, and data integrity across on-prem and hybrid enterprise environments.
• Developed and enhanced custom/scoped applications using JavaScript, AngularJS, HTML, CSS, REST/SOAP, MID Server, and IntegrationHub, while building integrations with Guidewire, Duck Creek, Salesforce, DocuSign, payment platforms, ERP systems, VMware vRealize, BMC Remedy, and HPSM for end-to-end workflow orchestration and data synchronization.
• Implemented SecOps and Vulnerability Response integrations with tools such as Qualys, Nessus, Netsparker, and WhiteHat, enabling automated vulnerability ingestion, security remediation workflows, risk tracking, and stronger governance across regulated financial environments.
• Delivered solutions across HRSD, Service Catalog, and request automation, including onboarding workflows, dynamic forms, approvals, notifications, escalation rules, agent assignment models, and policyholder/risk data management, improving user experience, process efficiency, and adherence to regulatory timelines.
• Supported platform governance, quality, and upgrade readiness through ATF documentation, post-upgrade validation, Git-based version control, CI/CD alignment, troubleshooting, performance optimization, and Agile delivery, while applying ITIL v3/v4 best practices to ensure scalable, secure, and maintainable ServiceNow implementations.

Sr. ServiceNow Developer

Varitecnow LLC (Feb 2018- Dec 2021) Ashburn, VA Responsibilities:

• Architected and implemented scalable ServiceNow solutions covering ITSM and ITOM, including custom applications, CMDB extensions, and Discovery integrations aligned with enterprise governance and automation strategies.
• Designed and optimized Discovery processes by configuring MID Servers, probes, sensors, and classifiers to ensure accurate CI identification, mapping, and synchronization across hybrid infrastructure environments.
• Developed and integrated API frameworks using REST, SOAP, JDBC, and IntegrationHub to connect ServiceNow with SCCM, JAMF, and other third-party systems for automated data exchange and asset synchronization.
• Enhanced CMDB accuracy and performance through automated reconciliation rules, CMDB Health Dashboard monitoring, and audit policies to maintain configuration compliance and improve data reliability.
• Led development and workflow automation efforts using Flow Designer, Business Rules, Script Includes, and Service Catalog customization while mentoring developers and ensuring adherence to ServiceNow best practices.

ServiceNow Developer

FANNIE MAE (July 2015- Jan 2018) Washington, DC Responsibilities:

• Implemented and customized ITSM processes including Incident, Change, Request, and SLA Management by designing complex workflows, client scripts, and automation rules to streamline end-to-end service delivery.
• Developed and configured Service Portals and CMS pages using Jelly Script, UI Macros, HTML, CSS, and AJAX to enhance user experience and build intuitive self-service interfaces.
• Integrated ServiceNow with LDAP and ADAM for user authentication and Persona Management, managing roles, groups, and user access while ensuring secure and automated identity synchronization.
• issues, reviewing Skip Logs, and ensuring smooth migration across environments following ServiceNow best practices. Configured Service Catalogs, Knowledge Base, and Notifications by designing approval flows, catalog client scripts, and event-based alerts to improve user engagement and operational transparency.
• Automated data management and reporting through Import Sets, Transform Maps, and Scheduled Jobs, ensuring data integrity across CMDB and generating analytical reports for IT management.
• Maintained platform health and supported upgrades by managing Update Sets, resolving production

ServiceNow Developer

Dell Technologies (Feb 2013 – June 2015) New York, NY Responsibilities:

• Implemented and optimized ITSM workflows for Incident, Change, Request, and SLA Management, designing complex automation using Flow Designer, Business Rules, and client scripts to streamline service operations.
• Developed and customized Service Portals and CMS pages using Jelly Script, UI Macros, HTML, CSS, and AJAX to enhance user experience and deliver dynamic, role-based self-service interfaces.
• Integrated ServiceNow with LDAP and ADAM for user authentication and Persona Management, automating user and group synchronization while maintaining access control through ACLs and security policies.
• Configured data imports, scheduled reports, and notifications using Import Sets, Transform Maps, and email alerts to ensure data consistency, operational transparency, and proactive system monitoring.

EDUCATION

Bachelors of Information technology from Strayer University. (2010)